Blog, I don't think you have to be a control freak to dislike not having control. (But yeah, I'm sort of a control freak too.) It's perfectly normal not to want your fate in the hands of forces that don't give a rip about your best interests. We all have times in our lives when this out-of-controlness gets, well, out of control. And I seem to being having one of those right now.
Work: It's commonplace to feel like your work life is getting the best of you. I think more of us are feeling this than ever lately. Because of scarcity of jobs, a lot of employers seem to have the approach now that they can have less concern for the welfare of their workers, even though business has improved. What are we going to do, find a different job and leave? In my own life, and perhaps in our readers' as well, this is having a real impact. Reduction of wages and benefits continues with no end in sight, and hard work no longer means any kind of reward. And there's nothing you can do about it except add the extra work of job-seeking to your load. (Of course, this beats the nightmare of having been unemployed for months, which thankfully I do not have to endure.)
Red tape: As life increases in complexity, so does the red tape with which we all must deal. Just maintaining the status quo is a taxing task: bill paying, record keeping, maintenance of your various electronic devices, your car, your house, your own health, etc. And of course there are always snafus. This week I had to deal with a $100 rebate being rejected for improper paperwork, when in fact the paperwork was fine. And of course I also had to spend about six hours with the latest f*-up by my health insurance company and equipment supplier. I also had three medical appointments, one of which I accidentally missed! I've never done that in my whole life, I was just that stressed out.
Weather: I had lunch with my dad last week and he expressed again his conviction that the predictors of weather are useless. He proved absolutely right just a few days later. My daughters and I went for our annual camping trip and our first night was virtually ruined by a storm that no one expected to be of that magnitude. Then our second day, which we spent at the beach, was totally overcast and drizzly in spite of a forecast that very morning of total sunshine. How can you hope to plan weather-dependent activities? Well, you just can't. No control.
Human beings: I am blessed with a family that is sane, supportive, and mostly strife-free. My life wasn't always this way, so I sympathize with people who must cope with things like mean in-laws, abusive spouses, and challenging children. But even if your close relationships are good, you can bet some of the other humans around you will be a pain in the arse. My silly example from this week: I often keep my office door nearly closed due to noise or wanting to keep the room warm. The woman who delivers the office mail never recloses the door after she comes in. She is the type who, if you asked her to change, would get really snippy and still not change. All you can do to cope with the [admittedly tiny] inconsiderateness is flip her off on the sly. Yes, I do stoop to that level.
Technology: You know I love technology, Blog. But sometimes it functions more as a tool for humans to annoy you rather than as a way to save time and effort. This week I suddenly found myself, for the first time, no longer inclined to just delete unwanted emails. I was so fed up with people thinking they could inundate me from morn till night with crap I didn't want, I started taking the time to unsubscribe. As of this writing, after 48 hours, I have unsubscribed from personal stuff 43 times, and from work stuff 68 times. In two days, Blog.
I have insulin-dependent diabetes, a challenging condition that requires constant monitoring and action, and these days that's a comparative cakewalk to the rest of my life.
Well, Blog, you get the idea, and now let's segue into a more positive theme: regaining control. You know what? I found that just doing those unsubscribes made me feel surprisingly better. Why? Because each time I did it, it was like saying to another source of annoyance, "I control my life, not you, and I don't want your stupid newsletter about beauty products."
So there's Tip #1: Put yourself first when you deserve to be. Don't use this as a justification to be a jerk; that'll do nothing for your self-esteem and only make the world an unhappier place. But you are entitled to as much control over your time and labor as you can reasonably achieve, and especially in response to people trying to take advantage of you. Save the time and effort for people who truly deserve it--not spammers, telemarketers, or coworkers trying to pawn work off on you that is their own responsibility. As long as you are conscientiously doing those things that are rightfully your own duties, no one has the right to object.
Which leads me to Tip #2: Give karma a hand. You know karma, Blog: "What goes around comes around." I don't mind if you call this "slight vindictiveness," even. Example: Yesterday a guy selling online advertising called me about renewing for 2011. I told him my boss had decided to cut the program this time. Naturally he pressured me to reconsider...for a long time, despite my arguments. He claimed we'd gotten tons of website referrals in 2010. I asked him to email a report and I would check with my boss. Well, we have our own tracking, and I could see his report was falsified to a high degree. Well, lie to me and you'll see what happens! I didn't ask my boss, I just emailed the salesguy back a "no."
Going back to the camping story, here's Tip #3: Make plans that increase your own control. After our little weather debacle, my daughters and I made a new plan for future camping. In a nutshell, it eliminates the tent part and gives us fun alternatives to be together even if the weather fails at the last minute. For similar reasons, I avoid the following as much as possible: group work, people who regularly cancel social engagements at the last minute, and doing business with companies that have burned other people (Google is such a helpful tool).
And here's a tip for your mental health, Tip #4: Flip people off on the sly. I mean that figuratively as well as literally, like in my earlier anecdote. Sometimes other people simply have the power to make you unhappy and you have no way to change that. The "sly flip-off" can be helpful to let off steam and give you a little satisfaction, and is certainly better than brooding. I have been known both to quietly hang up on salespeople as well as to goofing off on the job for a couple hours when I've been mistreated by an employer--not that I mean my current employer of course! :-) As in Tip #2, fair is fair, and tipping the fairness scale back a little bit in your favor is nothing to feel ashamed of in my opinion.
On the flip side, there's Tip #5: Know when to let it go. I'm particularly bad at this as you might guess. Sometimes you just have to accept the crappy stuff lest you do nothing but add to your own grief. It can help if you say to yourself, "There's nothing I can do about this so I'm going to forget about it and give myself a treat." Then have a cocktail, some chocolate, or a lazy night of reading.
Lastly, there's Tip #6: Simplify and de-stress your life as much as you can. Employment is never going to be all joy (that's why they pay you), red tape is a part of life, and both people and things will always have their way with you to a certain extent. You can counteract these forces by making sure, in those areas of your life you CAN control, you are leading a balanced existence. Exercise, take time for yourself, don't over-commit to activities, eliminate bad relationships if you can, channel your energy into things that matter most to you. Leave yourself some wiggle-room to accommodate the unavoidable junk.
That's all I got, Blog, and I guess I said a mouthful. Good luck to all of you out there that are feeling put-upon. I hope this helped, and if you have more tips, please share in the comments!
Showing posts with label shoot 'em to Mars. Show all posts
Showing posts with label shoot 'em to Mars. Show all posts
August 27, 2010
June 8, 2010
A rant for salespeople
Blog, you know what a positive person I am. Today, alas, I am not feeling positive. Of course it's health-insurance related, as that is my biggest ongoing nightmare. But I've whined on here enough about the screw-ups of my health insurance provider. Today I'm going to whine about a new subject: salespeople.
I am not going to generalize and say something like, "The world would be a better place of all salespeople were transported to Mars." (Anyway, we don't currently have the technology for that, although it could be a future use for the Falcon 9.) In point of fact, I have many times actually benefitted from the help of salespeople. They've solved a problem, met a need, or imparted helpful information. In such cases I was happy to see them receive a commission.
What I don't like is salespeople who look at their job as doing whatever it takes to make money, and if that means wasting your time or harassing you, they'll do it.
One of my daughters had this happen this past week. She contacted a health insurance (natch) salesguy about getting a policy. Not only was he sort of annoying on the phone, his poor communication after the call resulted in my daughter (after waiting several days) taking care of getting the policy herself directly from the insurance company's website.
And this guy had the nerve afterwards to ask her to jump through some hoops so he could get paid a commission anyway! When she declined and told him why, he argued with her!
Attention salespeople: in my world, arguing with a no is not tolerated. In fact, let's make that an official rule:
I've actually had salespeople at my day job respond to my "no" with things like, "Well I don't understand why you wouldn't want our product if you care about doing your job well. Your employer would not be happy to know how badly you're doing your job."
Excuse me? Is this seriously why you called me? So I can get criticism from you about my job performance?
I told that guy I was making a note in my files and to our CEO that we would never do business with his company ever. That made him even more belligerent, so I had to hang up on him.
I'll give a salesperson a fair chance to demonstrate if he's offering me something of value. Once it's clear he's not, we've entered "You're Wasting My Time Territory," and that is a land I will not linger in for long. It's not the salesguy's decision whether the product is of value to me, it's MINE. After that I allow maybe 25 more words of conversation, and then I WILL hang up.
Salespeople who look at themselves as customer service people always succeed. The moment I recognize a salesguy doesn't have that viewpoint, it's peace out for me. And that's my beef with this health insurance guy. It's your job to help me, and if you don't, I'm sure as heck not going to help you get paid. Let's make another rule:
Not by being a pain in the arse. Not by intimidation or guilt trips. Not by badgering me into submission. Treat me like that and be thankful I'm not in a position to actually DOCK your pay, buddy.
It amazes my that this guy couldn't get it. When the situation called for an apologize and graceful exit, he went into Oh-My-God-I'm-Not-Going-to-Get-Paid mode. And clearly that took precedence over any other consideration.
I truly understand the challenges of being in commission sales. But I'm afraid I still have no sympathy. If your particular position, or your personality, do not afford you a way to earn money by helping people, get a different job, in sales or something else.
In my undoubtedly excessively optimistic opinion, everyone ought to do a job that benefits others in some way. This is why I don't favor working for the Mafia or a drug cartel. In my day job I work in marketing. I help people find a source for products their looking for, and get assistance with selecting them. In my writing I entertain. I get paid for my efforts, but those efforts achieve a service for others, so that's what makes it fair.
Too many salespeople do not look at selling that way. They simply use any tool at their disposal to manipulate a sale. A more cynical person than myself would say, "Hey, that's life on Planet Earth." Well yeah, it is...but I don't have to like it. And when it's done to me, I'm fighting back.
There's always a chance that salesperson will wise up, and not pull the same crap on the next person. We can only hope, Blog.
I am not going to generalize and say something like, "The world would be a better place of all salespeople were transported to Mars." (Anyway, we don't currently have the technology for that, although it could be a future use for the Falcon 9.) In point of fact, I have many times actually benefitted from the help of salespeople. They've solved a problem, met a need, or imparted helpful information. In such cases I was happy to see them receive a commission.
What I don't like is salespeople who look at their job as doing whatever it takes to make money, and if that means wasting your time or harassing you, they'll do it.
One of my daughters had this happen this past week. She contacted a health insurance (natch) salesguy about getting a policy. Not only was he sort of annoying on the phone, his poor communication after the call resulted in my daughter (after waiting several days) taking care of getting the policy herself directly from the insurance company's website.
And this guy had the nerve afterwards to ask her to jump through some hoops so he could get paid a commission anyway! When she declined and told him why, he argued with her!
Attention salespeople: in my world, arguing with a no is not tolerated. In fact, let's make that an official rule:
ARGUING WITH A NO IS NOT TOLERATED.
I've actually had salespeople at my day job respond to my "no" with things like, "Well I don't understand why you wouldn't want our product if you care about doing your job well. Your employer would not be happy to know how badly you're doing your job."
Excuse me? Is this seriously why you called me? So I can get criticism from you about my job performance?
I told that guy I was making a note in my files and to our CEO that we would never do business with his company ever. That made him even more belligerent, so I had to hang up on him.
I'll give a salesperson a fair chance to demonstrate if he's offering me something of value. Once it's clear he's not, we've entered "You're Wasting My Time Territory," and that is a land I will not linger in for long. It's not the salesguy's decision whether the product is of value to me, it's MINE. After that I allow maybe 25 more words of conversation, and then I WILL hang up.
Salespeople who look at themselves as customer service people always succeed. The moment I recognize a salesguy doesn't have that viewpoint, it's peace out for me. And that's my beef with this health insurance guy. It's your job to help me, and if you don't, I'm sure as heck not going to help you get paid. Let's make another rule:
YOU EARN COMMISSION BY BEING A HELP.
Not by being a pain in the arse. Not by intimidation or guilt trips. Not by badgering me into submission. Treat me like that and be thankful I'm not in a position to actually DOCK your pay, buddy.
It amazes my that this guy couldn't get it. When the situation called for an apologize and graceful exit, he went into Oh-My-God-I'm-Not-Going-to-Get-Paid mode. And clearly that took precedence over any other consideration.
I truly understand the challenges of being in commission sales. But I'm afraid I still have no sympathy. If your particular position, or your personality, do not afford you a way to earn money by helping people, get a different job, in sales or something else.
In my undoubtedly excessively optimistic opinion, everyone ought to do a job that benefits others in some way. This is why I don't favor working for the Mafia or a drug cartel. In my day job I work in marketing. I help people find a source for products their looking for, and get assistance with selecting them. In my writing I entertain. I get paid for my efforts, but those efforts achieve a service for others, so that's what makes it fair.
Too many salespeople do not look at selling that way. They simply use any tool at their disposal to manipulate a sale. A more cynical person than myself would say, "Hey, that's life on Planet Earth." Well yeah, it is...but I don't have to like it. And when it's done to me, I'm fighting back.
There's always a chance that salesperson will wise up, and not pull the same crap on the next person. We can only hope, Blog.
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